Managed Customer Care | GHPC Group Ltd

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Managed Customer Care Services

At GHPC, we understand that the journey doesn’t end when the build is complete. Our Managed Customer Care Service provides a fully outsourced solution for housebuilders, housing associations, and build-to-rent landlords - ensuring residents receive the care they deserve, and our clients maintain their reputation for quality.

We manage all aspects of post-completion customer care, including snagging, defect resolution, general maintenance, and resident communications. The service is branded to your business, scalable to your portfolio, and aligned with the latest regulatory standards.

Supporting homes beyond handover - professional, efficient and considerate

Who is this service for?

Housebuilders

We help housebuilders to meet the expectations of today’s buyers and the requirements of the consumer codes and your warranty responsbilities.

Our service includes:

Defect and snagging resolution
Branded customer portals and helplines
Post-occupancy inspections and reporting
Consumer code-compliant documentation and analytics

We protect your reputation, reduce complaints, and enhance the customer experience—while freeing your internal teams to focus on growth

Build-to-Rent Landlords

Tenant satisfaction drives retention. Our white-labelled service integrates seamlessly with your brand, offering:

Rapid response to snagging and maintenance issues
Resident communication via branded portals and apps
Insightful reporting to reduce voids and arrears
Support for communal areas and compliance

We help you deliver a premium rental experience that enhances your investment and strengthens tenant loyalty.

Housing Associations

We support housing associations in delivering inclusive, compliant, and responsive care. Our service includes:

Maintenance and defect management across housing stock
Multilingual support and inclusive communication
Integration with housing management systems
24/7 helplines and branded email response
Safety inspections and cavity barrier checks

We help you meet your obligations under the Social Housing Regulation Act, while building trust with every interaction.

What can a Managed Customer Care Service include?

Full or partial outsourcing of your post-build Customer Care.

Home visits and high quality snagging & defect reports.

Defects investigation & repair.

Contractor & remedial works management.

What can you expect from us?

GHPC stands apart by combining deep sector knowledge with a tech-enabled, human-centred approach to customer care.

We don’t just resolve issues - we elevate the resident experience.

Our service blends operational excellence with smart technology, giving clients a branded, scalable solution that’s as intuitive as it is effective.

GHPC delivers proactive care, actionable insights, and seamless communication - making us the strategic partner of choice for forward-thinking housing providers.

What will our service deliver for you?

A dedicated team managing all post-build customer care & communication with a full or partial outsourced service, including 24/7 customer helpline.

Seamless integration with your brand and systems including our bespoke surveying apps and a branded customer web portal.

Transparent reporting and performance insights including detailed and real-time management information on customer satisfaction, aftercare costs, performance and trends.

Compliance with industry codes, regulations and warranty requirements.

Above all, GHPC is your trusted partner committed to excellence!

We’re here to support you - down to the very last detail.

Ready to enhance your post-build customer service?

Let GHPC take care of your homes - so you can focus on building more.

Whether you're managing 50 homes or 5,000, our branded, scalable service ensures your residents receive the care they deserve.

Call us now on

01344 304 800

E-mail us at

customer@ghpcgroup.co.uk

Or fill in the form below